The team at John Simon Ramsbottom assisted us with our move that completed in August 2021. In the beginning Michael visited to appraise our home and was professional, smart and answered all our questions before providing us with detailed advice and a realistic valuation to achieve a sale. All viewings were arranged and completed by the team and our home was always treated with respect and securely locked up afterwards. The team were always on time and definitely got us a lot of people through the door. The team then chased viewers for feedback so that we were fully informed. The move became very complicated with exchange and completion dates being changed last minute causing a huge amount of stress and worry. The team at John Simon ensured they kept us up to date every step of the way and were always a reassuring voice at the end of the phone. Although the issues were to do with others in the chain and solicitors, both Carmine and Frankie worked tirelessly to try and find information for us and really showed their professionalism throughout. When the sale fell through on the first occasion of completion, Carmine stayed after his finish time to try and find a solution and support us which was very much unexpected but appreciated. All our calls and emails were promptly replied to by the team. Their knowledge of the local area is obvious and we were never pressured into viewing one of the properties on their books. We would not hesitate to use John Simon again in the future and would recommend them if you want a professional service with realistic expectations good communication.