I requested a demo unit for a potential large volume order (up to 60 units). There was potential for repeat business. I added the full Ensuite accessories online. My cart total was over $1400 but I didn't provide my MC. I was waiting to see if they would offer a discount. A few days later, I got an email. James, a member of marketing team, kindly adjusted the balance $500 but when I went to finalize the order, they rescinded the offer. When I contacted Support about it, they just said "sorry it was a system glitch, how's $20 off." They told me it upset multiple customers and even resulted in cancelled orders and returned merchandise bought sought no resolution. In my line of work, we honor written bids. In the Corporate world we would call this a false start. Very poor customer care experience. If this is any indication of how they treat clients, I want no part of it.