Beware! First of all, look at the 5* reviews and then ask yourself why the majority of the 5* reviews for a UK-based conveyancing company are from people outside of the UK. Second, when you receive emails from Joseph and Joseph Legal Group, why do the emails contain quotes from reviews on this review site that don’t exist here, appear to be fake, or are an amalgamation of several reviews taken out of context? Third, Joseph and Joseph Legal Group are not conveyancers. Despite their name, which is just a trading name, they do not do conveyancing, they subcontract the work without explicitly informing you before you pay the deposit. The conveyancer I was paired with wrote to me specifically stating “Please note Joseph and Joseph are not your Lawyers.” Fourth, in the small print, Joseph and Joseph Legal Group will state they will carry out searches immediately after you pay the deposit and then refuse to refund your deposit when you’ve checked out who is really carrying out your conveyancing. This is what happened to me. Joseph and Joseph Legal Group refused to refund my full deposit of £269 despite there being a legally defined 14-day cooling-off period for goods and services purchased online. According to the Citizens Advice Bureaux: “If you want to cancel a service you’ve arranged online, over the phone or by mail-order, you get a 14-day cooling-off period - for example, if you've booked airport parking, hired a cleaner or gardener or asked a solicitor to sell your house or a plumber to service your boiler. During the 14 days, you can cancel for any reason and get your money back.” Joseph and Joseph argue the following: "Your right to cancel You have 14 days from entering into a service contract in which you can cancel it. The trader shouldn’t start providing the service before the 14-day cancellation period has ended, unless you have requested this. If you request a service starts straightaway.” The important bit is: “If you request a service starts straightaway”, and their Ts & Cs which state “We will start working on your instruction instantly and part of your file opening fee and any other disbursements spent on your behalf will not be refundable”. “The trader shouldn’t start providing the service before the 14-day cancellation period has ended, unless you have requested this.” I didn’t request this work start immediately. I didn’t explicitly ask them to start immediately, they determine in their Ts & Cs that I asked them to start right away, so won’t refund your deposit. Of course, the big question is why did Joseph and Joseph Legal Group order my searches when they were not my conveyancer? I think we all know the answer to that question, don’t we? You should also note Joseph and Joseph Legal Group are the same people behind compareconveyancingquotesonline.co.uk, other comparison sites, and Really Moving (London) Ltd. The trick here is to convince a user their comparison is legit even though Joseph and Joseph Legal Group will always be at the top of every comparison. Really Moving (London) Ltd which appears to be a shell company run by Diane Abbot (79 years old) with debts of £160,000.