AWFUL COMPANY I instructed this company as they seemed the most helpful at the time to deal with our first time home we were purchasing - How wrong was I! From the very start, I made them aware of who our mortgage lenders were and no issues were raised during this process. They took a deposit of £289 for searches and then passed me on to PCS Legal, again PCS legal were made aware of our mortgage lenders (no issues raised). PCS Legal again are horrendous, no introduction, no idea who I was actually dealing with or what it was I actually needed to do. Nearly 3 weeks go by and my mortgage lender asks for the solicitors name, I was then told by my lender that Joseph and Joseph or PCS Legal were not on their panel. J&J and PCS Legal would of known this. I contacted J&J (again took 5 emails, 3 phone calls and treat to be transferred to the complaints department to actually receive a response) and made it clear I had gone to a new solicitor and would like a refund. I was told my money had been used for searches and I would not be refunded. They stated they could transfer the searches to my new solicitor and this should save me money with the new company. I just wanted this over and agreed for them to do this to prevent further delays. Over a week later, I'm back to receiving no response and still no searches have been transferred over. DO NOT USE THIS SHAMBLES OF A COMPANY!! IF ONLY I'D HAVE READ THE REVIEWS FIRST.