My husband bought the engagement ring from Joseph Jewelry in 2017. The ring was very good. We even recommended this place to two of our friends. And they bought the rings from Joseph too. I came to resize my ring 1.5 weeks ago. It took about 10 days. I picked up on Friday, and I was shocked. The ring is uneven. It was so obvious by naked eye that it has a slight bend. I mentioned about this, the Joseph team, instead, said it was a perfect job. And it is hard to do because it is an engraved ring. By the way, the engravement was done by laser, or at least the lady in the store manager told me. It was not done by hand.The store manager does not accept that they did poorly on resizing my ring. I went to Joseph Jewelry because I thought they are famous of intricate design and had a good reputation. And most of all, they designed THE ring! The store manager is willing to make it right by doing the resizing again for 2 weeks!! However, he did not accept that they did poorly on my ring. Nothing wrong with it, that was his statement. He said he will call me the next day, Saturday, to confirm the completion date, but he did not. I am not even sure what to do now. By the way, resizing the ring cost me around $350 total (resizing up to 1 size and engraving). All that for this poor job, which they claimed it is a perfectly good job. Please see the pictures, and tell me what you think. It is disappointing. I love my ring, now if I am wearing it as it, I hate it.. I hate how much it reminds me not trust Joseph Jewelry. They don't even do a good job resizing their own ring design.