I have been a customer since the 80s and have noticed a decline in the company over the past year. Three out of four straight orders I placed were wrong when I received them, they have changed their return policy. The only way you can return items now is to get approval via email, which take three or four days for them to approve. Once approval was given, they wanted to charge me a 50 percent restocking fee. I told them that since the error was made by them that I would not pay this fee. After never responding to this email, I called them and kept getting the same answer and every time I would ask to speak to their boss and finally got to someone that agreed with me and did away with this bogus charge. The final straw for me was them doing away with their JR plus membership. I will no longer purchase anything from them.