I had an issue with a specific item I had ordered and I was very impressed with the customer service provided. I easily connected with someone to speak to at the company (no long waits, no menus to follow) who listened to my concerns and followed up appropriately. It took a bit of time (no one's fault) to resolve the issue and each time the communication was quick, professional and resulted in a very satisfied customer. In this day and age of on line shopping, I believe customer service is very important and would highly recommend Judaica. com. Also, as anyone can see, they have a variety of beautiful items at a variety of prices.