I received an email letting me know that the wedding glasses (2) I had ordered were being shipped but there was not indication regarding the 3rd item I had ordered ( picture frame I ordered from artist Tamara Baskin.). I called customer service on Friday February 10th to request an update on the frame, was told that was being shipped direct from the artist and that I would get a return call about the status of the frame. I never received a follow up. The wedding is Saturday February 18th, and I still have no information on this piece. I have used this company before and never had issues, but I will question using them again.