Excellent service. I ordered at night and the purchase was shipped early next morning. The machine was delivered almost a week earlier to the other end of Europe. Regarding the juicer, I wasn't expecting a space shuttle for this price. It's working fine as expected and I'm satisfied from the motor. The set of additional accessories is full and I can't wait to try them all. The spare parts included came in hand right after the unpacking as the O-ring below the auger was broken. There are some drawbacks (as any other machine). Fixing the top part to the motor doesn't have any lock mechanism. The pulp sealant doesn't completely cover the pulp outlet but this doesn't make the machine useless. I guess it is a safety feature as the machine doesn't clog on grapes (as the other machine I tried). So far it chews anything I trow at it. No doubt there are better machines out there but for that price I'm fine with this.