I was very scared ordering from this site due to all the negative reviews and the problem they encountered when trying to return an item. I've recieved the product I ordered in perfect condition and didn't have to pay any import taxes. I decided to send it back as it didn't suit me and was sure that the problems would occur now. To my surprise I was able to send the item back with just the normal shipping cost to italy and nothing else. They refunded my money very quick aswell! I'm sure most of the reviews on this site are from customers outside of the EU as that would probably lead to the import/ export taxes everyone's complaining about. To be forced to pay the shipping when returning an item is annoying but a lot of other brands do that aswell! I can only say that I can highly recommend this site when you're a customer from inside the EU. I can't vouch for outside of the EU as I don't know what taxes are calculated then ;) Hope this review helps!