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Kris
Jumia does not have an option for customers to talk with an actual customer service representative. Everything is automated with preset questions and answers. When you have a unique issue and require to talk to a person you are on your own. The contacts on the web site gives a number where you talk to a robot who gives you 6 options for only 6 preset problems/issues :-(
2 years ago
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JUMIA has a 1.9 average rating from 100 reviews

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Alice, Customer Support

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