Jumia Delivery and Customer Agents are both deceptive. They mark packages as delivered, when in fact they are not.
Customer Service claims they are going to looking into solving issues; however, they do not call back until weeks later.
When asking for a Supervisor it takes a week to call back.
Inorder to get packages delivered you have to pay an extra delivery costs because as Delivery Agents claim, they don't have transport money.
Horrible Customer Service and Deceptive Delivery Agents!
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Alice, Customer Support
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