My issues has been with Jumia dispatch drivers, they are extremely rude, unpleasant and unfriendly. However, the customer service people are friendlier but each time I report the dispatch drivers to them nothing is done and I still see the same dispatch driver coming to deliver food to me which scares me. It’s either they are flashing your phone or they threaten to take away your goods purchased if you don’t meet them somewhere away from your delivery address (infact, one time they took away my purchase) or the most recent my food seal was broken by a rude unpleasant dispatch driver which caused me not to eat the food for fear... and the fact that the food came to me over 35 minutes after he called to say he was at my delivery location, when I told him in a text that I’ll report him to support he called me back to tell me to go ahead and report and even offered to give me the manager’s number to call (in other words, he knows nothing will be done to reprimand him) this happened today, I was so disappointed, I’ve written three mails and no response from Jumia as to that regards, they need to train them properly on customer service, they dispatch drivers are EXTREMELY RUDE.