Jumia Egypt's customer service sucks. I was a very active client, I bought hundreds of products from them, they are active towards you if you are paying your money and receiving your products silently. Once you face a real problem that requires interference, there's no body committed to you, no matter how much products you got from their website, no commitment at all, all agreements aren't fulfilled, hundreds of minutes in the calls with their customer service and when it comes to the agreed upon action , there's nothing at all, you will beg them at the end to solve your problem but nothing happens, They return the products I dont deny, but they are robots, whenever you need a brain to solve some problem with you related to the purchases or whatever related to your account you will find absolutely nothing.