My experience was the same as others who have written on this review site. I ordered a coat which didn't arrive with another item so after more than a week I phoned up to query it. I was then told the coat was out of stock in the warehouse and I should have received an email from the warehouse. There was no notification given regarding this by email or with the delivery note I received with the first item. Even more annoying is that I received an email the day after ordering the coat to say I should ensure I ordered it so the site was still showing it to be in stock!!! Shocking communication and poor customer service. I shall be avoiding this company....