I bought some evening trousers which were much too long. Unfortunately the lady who does my alterations was on holiday and I will not know until tomorrow if she's able to shorten them for me. I therefore rang customer services and asked the question if she was not able to shorten them could I return them for a full refund as I am only 3 days outside their 14 day return policy. A 28 day return policy is the norm. I was told no, I could have a credit note but as the trousers were expensive and I need to get a replacement pair for an upcoming holiday this was not acceptable. I could understand their reluctance to refund if I had had the goods for weeks. Will never ever use the company again or recommend them toanyone else to.