Purchased several items for fit etc. I kept some but I then needed to send some back. The FREE returns service is only via HERMES and as I don't have a printer I asked if they could send me a label as the main Jacques Vert site had done this for me. I received a very curt and patronizing E Mail saying I couldn't have received a label as they don't provide that service ! and if I needed one I could ask a friend etc. Obviously if I could I would so no need to state the obvious. If I needed to return by Royal Mail I would have to pay. I managed to get a label printed by taking a photo and the photo shop printed it for me. Not everybody has a printer especially if like me they don't work anymore. Don't advertise free returns if its only for HERMES and employ customer service staff that can provide quality customer service or this company will go the same way as many others and then none of them will have jobs.