Felt let down by the lack of customer service, about a month before ordering i tried emailing through to ask if it was possible to have custom colours on a mask (as I wanted them to match my wedding colours) but after a month with no reply still wanted to proceed with the order as i really like the style of masks and quality looked really good for the price. When I placed my order i again asked for some customisation in the note section, but again never had any response. I had received a text after ordering to ask when and where i wanted to the order to be delivered (i was really impressed with this) I received my mask within a few days of ordering, but even this was slightly shadowed by the fact the delivery driver left it in the garden without any signature (even though the returns policy is states once you sign for it you are unable to return if the box is damaged) which is did have a bash in corner, luckily the mask was wrapped up with lots of paper and safety wrapping it wasn't affected. Overall i'm really happy with my mask but the service i received/lack of does make me question if i would recommend or use the site again.