The mask I wanted was out of stock so I went through the link to make an enquiry as to when the mask was back in stock etc. NO REPLY. Emailed a day or so after to their main email address to enquire about the mask, NO REPLY. Phoned a day or so after that and left a voicemail message, NO REPLY - appalling and non-existent customer service! Ordered a different mask in the end as this company had unusual ones in comparison to their competitors, arrived in a lovely presentation box and was really pleased however, the mask was in a clear sealed bag with a label stating that if the bag is opened the item is not returnable...I was then faced with the impossible - HOW DOES ONE TRY ON A MASK THAT IS IN A SEALED BAG?