Sold me a tyre warranty for a new premium brand fitted at Solihull. Mechanic/sales person told me they would replace the tyre if it went flat at any UK branch. 2 and a half months later the same tyre went flat. Took my car into the Cambridge branch and the person there told me he didn't have the same premium tyre in stock. The junior mechanic (under the instructions of the mechanic in charge) eagerly took off the flat tyre and soon replaced it with an economy brand, without even carrying out any diagnostics on the tyre. Then on top they charged me £35.00!!! You couldn't make it up! Moral of the story "Do not beleive their mechanics/sales people! They will sell you a lie" Have followed up with a complaint to their head office and a week has gone by and I haven't still heard anything back from anyone. I have sent two email reminders. Won't ever be using these cowboys again if I can help it and would advise people to think twice too!