It is with sadness that in today's world with everything that we have going on around us, I'm adding to this with a negative complaint. But, this was my experience today and it is what it is. Through ETyres, I purchased 4 new tyres for my Range Rover Evoque and these were to be fitted at Justtyres in Huntingdon on the 21/10/22 and the time slot I was given was 11.30am. I arrived promptly to book in my vehicle , to be told that they could not fit the tyres at this time and they did not know when they would be able to fit them. There are two bays in the Huntingdon depot and there was one bay occupied. When I explained that the time slot I had been given was 11.30am and I had driven half an hour for the appointment, I was abruptly told that it was not their problem, ETyres are a third party and they don't check with Justtryes what availability they have. When I then asked if they could give me a definitive time later and I would make the effort to come back, I was told they were unable to give me a time and I was further informed that second party bookings take second place to your own bookings. !! This was really interesting when I had just purchased four tyres at nearly £650 !! So as i'm sure you can appreciate, at this point I am starting to feel rather frustrated, a} with the distinct lack of customer service and politeness and b} the appointment I had been given was actually non-existent. So are Etyres that incompetent, surely this is an issue that you need to take up with Etyres? I was then informed that the tyres I had ordered could not fit my vehicle, as they did not have JLR on them for a jaguar/landrover. Being a qualified mechanic in a previous life and a retired Metropolitan Police officer for 30 years, I absolutely understand car safety and legal road requirements. However, having conducted intensive research, the Toyo tyres are an excellent choice for my vehicle with excellent ratings. I asked the staff to please fit the tyres I had ordered and they finally agreed and stated they would make a note on my invoice, that they have been fitted against their advice. I understand the need for your staff to cover themselves against liability claims. I continued to ask when the tyres could be fitted and eventually they fitted the tyres about midday and this took about 1 hour. I was around the depot, throughout this time and the whole time I was there, there remained one car in the one bay . I would ask that you review whatever agreement you have with third party companies that arrange these fitment times as it is obviously not working. I also strongly feel your staff require customer service training, as a senior citizen having been raised to treat my elders with respect and show politeness and kindness to others, I absolutely, in today's world, will not tolerate this kind of attitude towards myself. If I'm shown this level of disrespect, then so are others. This is a reflection on you as a company, and after today's experience leaving a very bitter taste, I would not use your services again. I will of course be contacting Etyres, so they can understand the level of unprofessional conduct and quite frankly the slating of the service they provide that was given by your staff.