I bought a pair of quality tyres at the end of January this year, the level of service was friendly, advisory and professional. I left a five star review. Today I needed two more quality tyres and clearly went back to where I was welcomed It just shows that a change of management can screw up any company. Abrupt, arrogant, uncooperative and didn't pay attention., He spent a lot of my time, on the phone speaking with others instead of getting on with my job. He blatantly refused to rotate my tyres, not his instruction he claimed, I ordered two tyres online and left a note - fit two new to rear rims then rotate with front tyres they had fitted 7 months previous. No chance and not even a conversation. Job not done its a great pity, a good company in Braintree, has been screwed where you and I, will not return business. Arrogance, disrespect, refusal to talk about the task. You know this is going to get worse for Just Tyres., his colleague stated he was taking over as the manager and that his college was being promoted to the area manger - that means all regional Just Tyres branches are now screwed. Overheard by the ignorant manger and his colleague, that he wouldn't put my Pirelli all seasons onto the front of my car any way as they are unstable .... Is that true ? - why then does Juist tyres sell these tyres with no restrictions as to where they can be fitter ? - Just Tyres they suggest are selling a dangerous product . Pirelli's own website recommend these tyres and a very good allround performance - so Pirelli don't know either that they are selling dangerous tyres -= -or is it the Just tyres dept manger ?? Its a difficult time in life for us all, but courtesy, respect and offering to discuss the customers requirements (having paid £280) that I had outlined on line. NO, the computer says no How many tyre places are there in Braintree? - lots and lots - why are we going to Just Tyres in the future when there are lots and lots of other places to get the job done to all parties satisfaction Just Tyres have screwed up and you and I may end up paying for it - my advice is clear, shop around, find a place who respect you and engages in conversation to complete a £280 job Date of experience: September 04, 2024