JustAnswer is a devious company. They sign you up for a monthly membership without making that clear. So even though you think you're paying a one-time-fee, a few days later they will hit you with a monthly membership fee. (£50 in UK) In my case I was asking for legal advice and paid for a phone call. The advice given was very basic ... no better than I could get for free on google. So a waste of money. Worse, I was lured into the phone call as it sounded like the advice would be worthwhile. So they induced me into a situation where I paid for sh1t advice and then they charged me £150 over the next 3 months until I realised that they were repeatedly charging me. An awful company. Avoid. Update, 22/9/23: JustAnswer asked me to update this review after they refunded me the £150. Although I am glad to have got my money back it doesn’t change my opinion. Devious business practice. If they want positive reviews they should change their business ethics.