My order came in as it was advertised to. I used it one time and the "bunny" quit working completely. This has more to do with the product than customer service. I have no complaints with customer service. Customer service has done everything they can to make this right and in a very timely manner. I'm very impressed with this company and know that they will stand by their products. In this age of online shopping, that's the most important thing to know. I recommend this company to others who may be a bit skeptical of shopping on line for this type of product.