If I could leave a zero rating about this company, I would. I feel so strongly about how amazingly poor they are when resolving an issue. I ordered a putter over nearly 3 weeks ago; 5 days later they reply saying it's going to be 2/3 months. Fair enough but I ask for a refund - around 9 emails later and 2 weeks and I'm still waiting to get my money back. I'm convinced they are making me wait because I had the audacity to ask for a quick refund so that I could get from another seller. I'm now logging a formal complaint with them, via my credit card company and contacting Trading Standards - AVOID AT ALL COSTS AS THIS COMPANY IS APPALLING.