Over 10 emails sent. Hardly a response. My husband got a juul, it did not work out of the package. So I emailed them, they helped me. I got approved for the claim and said they'd send out a new one. Never happened. Months go by I try to ask them, they say "Oh you have to send in a claim" I try to send them an email of the screenshot proving the claim went through and they already closed the case without helping. When I send them the email with the picture before they can close the case I never hear from them again AWEFUL CUSTOMER SERVICE!!!
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