I am reaching out today to Thank you/JUUL for showing me that I can do without the vape in my daily routine. Since JUUL does not have the ability to replace their faulty devices in a timely fashion as a result of this it has been; well today makes two days I have not used the vape. I refuse to purchase anymore devices since they break so quickly. I have several of them and would be more than happy to send them all to you. Since you replacement warranty does not cover every device I purchased and JUUL accused me of warranty abuse I have come to realize what a wast of $36.00 weekly on pods and the $19.99 I paid for each device was just simply a waste of money. Had JULL responded quicker I would not have come to this realization that I can do without and save the money. Since I feel I was treated unfairly and JUUL does not find it in the business plans to take serious their customers complaints. I will file a complaint with the better business bureau. I have the faulty devises to send them and will forward them as well as all the email responses I have received from JUUL. I will also make it very clear on social media that investing in JUUL if you have the desire to vape is not the way to go and they should try out other alternative vape devices on the market. It is simply amazing to me how bad a buisness can be run. Juul is up there with the worst. I apologize to you that you are the one handling all my complaints; I know you only work there and I am glad you have a job. But management is horrible. I was angry with Juul when this all started now it's off the charts. If this si the way you handle customer complaints; it is abvious Juul just doesn't care about their customers. I did place a complaint with the Better Business Bureau; let's see if Juul responds to that complaint.