This product is a rip off!! The pods 95% of them leak out everything barely last a day. Sometimes you can get a hit sometimes you don’t. For a two pack of them for like 15.00 it’s sad. And forget the customer service for juul. That’s even more a joke. They request such stupid information. They want to know the store they were bought at and the time you bought them. Batch numbers, (understandable). Well here’s a list of what they want from you: What is the batch number of the affected JUULpods? The batch number is located on the back of the JUULpod packaging. It must be the information for all the packs, and in case more than 1 pack has the same batch, please let us know. What is the nicotine concentration of the affected JUULpods? All packs. Since you mentioned they are 5ml, could you be so kind as to confirm the exact nicotine concentration. What is the approximate date the JUULpods were purchased? All packs. What is the name of the retailer where you purchased the JUULpods, or did you buy it with us online? All packs. How many pods were leaking from each pack? What is the serial number of your JUUL device? The serial number is located on the back of your device, just below the JUUL logo. All packs. Are the JUULpods leaking in the package, into the device, or from the mouthpiece? Please describe as much details as possible. All packs. This is because you mentioned: "there would be liquid on the sides" Were you exposed to the JUULpod liquid? If so, did the liquid come into contact with your skin, mouth, or eyes? Provide as much detail regarding what occurred and if you were affected in any way. All packs. How did you store your pod prior to this issue occurring? All packs. Could you please be so kind as to confirm YOUR zip code? I answered all the information the best I could, and it still wasn’t good enough. Two different times I went through this with no resolve