I was sold a faulty juul that burned any pod I put in, I contacted Juul, they said the one I was sold was a counterfeit. I had to send it to them and they had promised me a replacement. Since last month I've been trying to get the replacement and they are still giving me an issue with it. The coupon code they gave me for a new one was processed and then declined because they claim they can't verify my age after sending them multiple pictures of my drivers license. I am still without my juul and have went back to buying cigarettes. Horrible customer service center that will leave you waiting however long they feel like. Would not recommend buying, unless you like getting mad.