Tried to purchase a Juul when they sent me a $20 off coupon. All of a sudden my billing address wasnt correct. I was unable to change it through the site either. Talked to customer service, they told me in order to change my billing address, I would have to create a new email and use that to create a new account. After trying to do so, my phone number was still on my previous account and wouldnt work. Then they locked me out of my account. After much arguing, they offered me a 25% off coupon. Which is great, but I still cant use it. After 2-months of arguing I still cant change my billing address on their site. Plus, when added up, the 25% off coupon still some hows makes the final $50 due to taxes/shipping/etc. However, if I try and order without the coupon, the bill still equals $50. This company has the worst customer support. I still cannot order their product after 2-months of trying. Their product is a sham. No matter how large the coupon they offer, the total will still be $50. They are liars and I am contacting the BBB on them due to this. Do not order this product. Do not give this company money. They are a sham.