Customer service and delivery are the absolute worst out of any company I have ever dealt with on a continual basis. I have been a loyal customer for over a year now and since I first started complaining about their poor delivery service back in November nothing has changed in fact it's actually gotten worse because for two months now I have called to make sure my MONTHLY shipment goes out on my ship date and they tell me "it should go out on time". Last month my shipmentwas over a week late. This month I emailed, called twice, and begged them to make sure it would go out on the day it's SUPPOSED to go out on as I was leaving to go out of town for 10 days and, oh my, even after being put on hold all I got was "it should go out". Guess what? For the 3rd time, it didn't go out. They told me that there was absolutely nothing they could do. They refused to move my ship date up because I am almost at the max 15 boxes of PODS a month. Sean actually told me that the feds control their computers (lol) when I asked him to move my date up. Most of the time I talk to someone I feel like they're just way too laid-back for my liking. Today was the breaking point because it didn't even go out today. SO AFTER I PLEADED MY SHIPMENT GOES OUT "HOPEFULLY" 2 DAYS LATE, but not in time for my vacation. Thank you Juul! Over $2,500 a year and I get s**t on. I just got notice in the late afternoon that it was shipping but it's not at the post office yet and when I went on my account to cancel my future shipments my current one is still pending (So it didn't even ship today, 1 day after I begged). So even though I tried they just forced me into going out and purchasing their competitor which has more flavors and is cheaper because I'll be damned if I'm going out and paying $20 a box for pods and then have to deal with them in future. Damn I wish I would have just cancelled the shipment yesterday. Upper management when are you going to get a clue that these way too laid-back employees are destroying your company.