Juul does not honor their warranty of their expensive devices, in fact now they won't even ship to me claiming my address doesn't match any governmental database, which is a joke. They have a copy of my license and they also ship to other members of my family at the same address , but my address is invalid?? This is after I tried to claim for a fourth time that one of my devices was not working. I have tried so many times to talk to someone that would help and they all repeat the same line off of their script. LOL At first I loved this product because it helps me to stop smoking after 45 years. Because I was a two-pack-a-day smoker for the first 9 months I was going through two pods a day so my monthly shipments we're at the max. I always wanted to make sure I had a Charged unit so I had four devices at all times charged and ready to go. I had lost a few devices and in the last year bought 7 devices. Because I used them a lot I had warranty issues on quite a few but it wasn't until after my 4th claim that they don't want to have anything to do with me. Take your business to Eonsmoke, they don't make you jump through hoops and their product is just as good and cheaper. I'm still waiting on Juul to return my email and a manager was supposed to call me days ago. Funny how when you ask for a manager there always in a meeting. They actually told me to go to the DMV and my bank to make sure my address was correct?? LMAO what?? I mean you do have a copy of my license and you get paid every month from my shipments from my bank right???? You would think you would want me as a customer especially after you're sinking and laying off because of everything that's going on.