When I started looking for new appliances for my new kitchen I came across Kaiser I must admit I was very nervous as I had never heard of the Company before, or anybody else that I knew, but I loved the vintage look of the Empire range so took what I thought was a chance. I need not have worried. I am delighted with my new cooker and the quality of it I bought the Empire 90, I have had an issue, not cause by Kaiser regarding the cooker hood where my carpenter cut it wrong so I have had to get a replacement. You really find out how good a Company truly are when something goes wrong and I have got to say what a lovely Company Kaiser are I have dealing with a really lovely lady called Alina who has gone to so much trouble for us and I really appreciate the time she has taken, she has always kept me fully informed and I can honestly say, especially since COVID when I think customer service is the area most effected within business, but from start to finish they have been a pleasure to deal with.