I would highly suggest avoiding ordering directly from Kaiser and trying to go via another provider, as the technical team I was referred to after having a broken ice maker arrive was rude and patronising. I am appalled by the way they spoke to me. I sent a video that showed no ice came out of the box, and the employee replied saying they can't see there's a problem, and that they've never had a complaint about this before (as if to imply I'm lying). They then told me that 'as with any ice maker, the ice has to be physically pushed out'. After I sent them the Kaiser-own video and manual which specifically states you don't have to do this, and showed how difficult it would be to squeeze my hand in the box to try and pry the ice out, they said nothing but that he'll send me a new one. When I replied and asked if they are now confirming that my ice maker is in fact broken, they gave no apology and just said that after speaking to the German manufacturers, they've said there might be. This person was rude the entire time, and not once put their signature on their emails nor their name - I assume because they knew how poor customer service they were providing. Such a shame as the person providing our quote was great, and I was considering buying other kitchen appliances before this occurred. I definitely will not be doing that.