I used your company for the first time to order a guitar and found the service incredibly poor. I placed an order for a guitar on the 15/11, which I wanted to buy as a gift for a friend on his birthday. On the site it said delivery would take up to 5 days. After 5 days the guitar never came and a notice was up on the tracking site asking to contact customer services, which I did. The assistant said the site cannot guarantee delivery, and refused to take any responsibility or offer any reasonable resolution accept that I wait. Several days later I was informed by the item tracking site that the guitar would arrive on the 27/11. More than 10 days after the promised delivery time. Yet, again the item never arrived and I was again asked to query by calling the specified number. When I called the customer representative they couldn't answer the basic question of when (if ever) will I receive my item. I received an email today stating that the item 'should' arrive by the 7/12 , 22 days after my order and 17 days longer than promised on the site! To me that's incredibly bad service. Obviously, you cannot use this site if you need an item at a particular time, such as a birthday or Christmas gift. It's been a very disappointing experience, and I wish I'd read some of the other reviews here before buying and avoided myself such an experience.