As a positive beginning I award 1 star because my order arrived, it went dramatically down from here. I returned all bar 1 item, the kaleidoscope courier did not collect the returns, kaleidoscope rebooked and then added a late return fee of almost £5 per item (£45). They told me this would be removed and I paid for my item. I have made over 10 long calls, spoken to many people, at least 4 emails and yet every month I am charged for not making payments. The bill has been over £120, reduced and added again. Round and round I go! Every month it’s a new promise to remove the fees. Repeat, repeat…. Don’t spend your money here, it’s not worth the hassle. I am 6 months on and no closer to a resolution. The only reason I keep trying to sort it out is because my husband and I are self employed and I can not afford bad credit. Some of their staff lie, some are lazy and others do nothing.