I bought an item described as "Duvet Cover & Pillowcases Set". Upon receiving it, there was no trace of pillowcases. I got in touch with Kaleidoscope customer service team back and forth, just to be told that they are not responsible for wrong item descriptions. They refused to send the set of pillowcases, which was actually part of my order (therefore a contract between a retailer and a customer) nor provided a partial refund for the missing items. I have now sent back my order and I will never buy anything from them ever again! Appalling experience!
6 years ago
Kaleidoscope has a
2.3
average rating
from
78
reviews
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