To be quite honest, my experience at KWH was inconsistent and I would say frustrating at some points. At the showroom I was greeted with lovely, helpful people - however they lacked the ability to observe their customers and adapt their approach / temperament. Moving onto the fittings - I was allocated to someone quite passive aggressive and at times would not even let me finish my question or sentence before answering. As a paying customer, and a bride, the tailoring experience should have been exciting and calming. Instead I dreaded this experience. I was forced to have 3 fittings, and upon the 3rd fitting the dress was still not as I had asked and I had to leave yet again and return a 4th time - days before my wedding - to pick up the dress. I was told to keep my shoulders and back straight - and the dress would fit appropriately, however I wanted to be a comfortable and relaxed bride. One cannot keep their back perfectly straight (nor should they have to) in order for the dress to sit nicely. The bodice of the dress was tailored well however the boning area was not ironed and looked quite creased in the photos which I had pointed out at my fittings and was told the dress would warm up to my body and flatten itself out.