I bought a pair of trainers for £25 and £5 on top of that for postage. When they arrived the trainers were faulty and had a bulge at the back on the shoe which digs into my foot so I decided to get a replacement pair. When going through the process of returning a fault item using the website I was informed I needed to pay for the return postage and I assume I will also be paying for the replacement pair to be posted too. So Ill end up paying almost the same price of the trainers in postage despite the fact that the product is faulty. They don't have a phone number to call. They have an email address, just a report form on their website. Not feeling like great customer service at the moment unfortunately. Also I hadn't previously had to deal with sports direct customer service before but when a problem such as trying to return an item arises you see the true face of sports direct and just how shoddy a company they are,