?YODEL ? [CUSTOMER SERVICE OR SALES DIVISION NAME] Web Chat To Baverstock Today at 11:14 AM Here is the copy of your recent chat that you requested. General Info Chat start time Jul 1, 2015 6:01:21 AM EST Chat end time Jul 1, 2015 6:12:49 AM EST Duration (actual chatting time) 00:11:28 Operator Lorna YODEL Chat Transcript info: Welcome to the Yodel live chat Service. An advisor will be with you shortly. info: You are now connected with Lorna Lorna: Welcome to Yodel Online. How can I help you today? Baverstock: Where is my parcel? Lorna: Hello Baverstock Lorna: Do you have your parcel tracking number to hand so that I can look into this further for you? Lorna: Please can you confirm the full delivery address for me? Baverstock: JJD***** Lorna: Thank you. Baverstock: Jasmine Cottage Baverstock: PL15 7PS Lorna: Thank you. Lorna: Unable To Deliver (Unable To Locate Property) - the parcel is still with the courier for you Lorna: I can message the courier and ask for redelivery Baverstock: No its NOT Lorna: Yes the parcel is with the courier Baverstock: NO IT ISNT! Baverstock: Even you don't know where the parcel is do you? Lorna: Okay well looking at your tracking the parcel is with the courier, would you like the couriers number to confirm this? Baverstock: No, because I have the parcel now sitting on my living room table, what do you have to say now? Lorna: Okay well if this is case then do you have an issue with this parcel? Lorna: Also tracking does state that this is still with the courier Baverstock: My parcel was just left un-signed for at a property some distance from us and only through the honesty of the house holder was the parcel delivered to me this morning Lorna: I am sorry to hear this. Baverstock: What kind of chimps are you employing to just dump valuable parcels just anywhere? Lorna: I understand your frustrations. Baverstock: I now intend to contact Kerrimor and complain to them in the strongest language about the service you are providing Lorna: I understand this and I hope this all works out for you. I do get why you are frustrated and all this feedback will be passed on for you Reply, Reply all or Forward | More