I received a pair of KSB Pioneer boots pm on 07/08/15. The material on both sides of each tongue is badly creased and badly fitted and will not tuck away neatly when the boots are tightened up. This means that the boots when worn for a while they will irritate the top of the foot and lower ankle. I have owed several pairs of KSBs (the first in the Royal Marines) and other makes of walking boots and know how they should fit correctly. The front of them also look slightly different as they are from a different pair. I have paid £2.80 through Royal Mail to return them (sent am 08/08/15), which I do not agree with, as the boots are faulty. I have now paid £6.50: Next Day Delivery and £2.80: Return Postage - Total £9.30, making delivery of the boots expensive. The boots are to be used for several charity walks, culminating with an 180mile walk next summer. They were to be used 09/08/15, hence why I paid for next day delivey; this is obviously now not possible, causing me inconvenience. I gave great thought about which boots to select and spoke to serving Royal Marines - who are using them at present, hence ordering KSB Pioneers. I hope the boots sent out as replacement are fully quality checked and the tongue and everything else are 100% correct; I really don't want any other problems. I emailed Karrimor Customer Services, with no response; I also emailed Sports Direct Customer Services with no response, I had to phone Sports Direct Customer Services after driving to a local store, who gave me the number. Sports Direct CS reassured me the boots will be thoroughly inspected before dispatch - I hope this is the case.