The shoes were too narrow for my feet. I wanted to take them back to the store to save postage but was only allowed a credit note. The reason i buy them online is because the store doesn't usually stock my size (4.5). By chance they did so I was lucky this time and was able to exchange. The service would be improved if (a) I could order online and have them delivered to a store of my choice without having to pay postage. (I don't mind waiting until the lorry makes it's next delivery) and (b) the stores could stock more half sizes so I could try the shoes on first.