shoes came quickly as ordered - so that all worked very well. what didn't work well: no email confirmation of my order. I signed in as a guest, so no record of my transaction anywhere. The shoes are too small for me (not your fault) - but I can't find any instructions on returns. The 'returns' lable didn't even mention the name Karrimore, just consisted of a large barcode and numbers, so had got lost among my other papers. I still need to figure out where to send the shoes back to request a larger size. Other companies include a receipt and instructions about returns. Why don't you?