My order was shipped my Sport Direct, and I have exchanged 4 or 5 emails with them trying to resolve the situation. Their customer service is truly appalling, in all honesty. The gist of what I said was this: I bought my first Karrimor bag (20L) well over 7 years ago and it served me well. Eventually both zippers broke and it was time to get a new one - I was, overall, extremely happy with that one and ordered a 30L backpack this time, to be delivered to me in Ukraine. Even with the high shipping costs, I wanted a good, durable, reliable bag and didn't mind paying more for shipping. Unfortunately this bag was nowhere near as reliable as my last one. Immediately, the zippers started getting caught on the inner lining and just opening and closing the bag was difficult. After just a couple of weeks, the first zipper broke, and the condition of the bag is pretty rough - the inner lining around the zipper area is already frayed and in bad shape. This bag was delivered in mid-September, and within just a few weeks it was already hard to use. I sent photos of my old bag - the lining is still in great shape - compared to my new one to Sports Direct and they said they could do nothing about, claiming it was due to 'excessive force'. When I responded again, they merely repeated the same excuse, without answering any of my questions. Furthermore, every email took up to a week for them to respond, and the responses were short and curt. I told them that I wasn't going to send my bag back to the UK because the postal service here is not dependable at all, and it would probably end up costing me more to post it back to the UK than to just buy a new rucksack here. Suffice to say, I am far from satisfied, as my bag is barely usable at the moment. Kind regards, Daniel Puzzo