Same wrong shoe sent twice! Original order was dated 26-Dec-17 Ref: KARR40000042599948. To date (19-Jan) still not resolved with Customer Service Sports Direct - Ref CAS-3310016-P5L0J0. Please refer to that CAS for details. I pray you honour your Mission Statement and now help me receive the shoes as advertised on your website - Mount Low VIII (in a size 7) and not the Mount Low VII as received....twice. I've also had to pay return postage due to the wrong delivery. Please email jcolpitts@optusnet.com.au or call 07 826 833 348 to resolve. I sincerely trust you as the Customer Service Manager will assist given my lack of response to date that has forced me to write this review. I hope you can indeed provide the very best service as you promote in your feedback request email titled "Survival of the fittest - were we up to scratch?". First experience of Karrimor has not started well. Apologies if this has been sent twice but given my frustration and my uncertainty as to whether the response was sent successfully, I decided to send again to ensure delivery. Thanks Julian Colpitts