Can't fault delivery but the quality of product is very poor and 'cheap'. I anticipated a back pack of similar quality to the one I bought some years ago and has served me well and am hugely disappointed. It's cheap with poor quality zips and toggles and I cannot imagine it will stand up to much! In addition, it was delivered from Sports Direct with a 50% off label and a price tag saying I should have paid half of what I did pay for it; very poor sales style! I can't contact Karrimor nor will Sports Direct answer their phone as I would like to return it to SD near where I live rather than send it back. Won't be using your company again and it is seems misleading to me to approach Karrimor and be sent something by Sports Direct which is a shop I choose not to use! One less customer...