I placed my order on Thursday morning and my delivery arrived on Saturday which was really quick. However, I ordered a 3 in 1 waterproof jacket, but only received the inner fleece - the outer jacket was missing. I immediately emailed Sports Direct, who sent the order, and on Monday received a reply to say that I had to send the fleece back so that they can send me the correct item. I don't know now if I will receive the jacket I wanted as they were low in stock to begin with. I think this could be more a fault of Sports Direct rather than Karrimor. I have been very happy with Karrimor products in the past and will buy them in the future.