The products, price and speed of service is excellent. However, I was unable to input a discount code (for 20% off so not inconsiderable on an order of over £100) when I placed an order. There was no customer service phone number I could contact to speak to someone to rectify the problem. Only an e-mail address from which I received an automated 'we've received your e-mail and will get back to you within 5 days' response. In which time the discount code had expired and I never did receive a reply despite re-emailing. Which is why I've rated 'poor' as there was absolutely no customer service or assistance available for if there are any issues. Other than that, I am happy with my order but would've been even happier if I'd got the £22+ discount I was entitled to.