I want to begin by saying the boots I received were great, just what I was expecting and in good condition. Thank you! Also it was a nice touch to give a free mug, very much appreciated. But the reason for my low score was the delivery of my goods. I was not able to receive my goods on time because my phone details were not given to the courier. Even though I was at home the courier was unable to contact me for assistance on getting to my property. This in turn resulted in 3 days of missed deliveries. None of this would have been an issue if my number would have been available to them. I had to drive up to the depot to receive it in the end where they provided the evidence of no details given. Make sure this is given over so that you have the quick service will be smooth. My only other small quam is the state of the box it arrived in. It was pretty beaten up looking, which makes my think my boots were worn loads of times on strangers feet!! Please make sure you present in good packaging.