I ordered a pair of walking shoes and though the correct size, the fit was uncomfortable. Since the reruns information States that returns are paid for by the customer, I decied to take it to my local Sports Direct store. The store manager informed me that the policy is not to offer refunds but he would have been happy to facilitate an exchange which i didn't want. This was bad enough but my biggest complaint was his advice to TELEPHONE for a free returns form. When he gave me that information he must have known that it is not possible to ring the company since there is a number is not on the invoice or the website. I am extremely disappointed by the company's unhelpful policy and the lack of integrity of its staff.